Polskie Koleje Państwowe S.A.
Centrala (Headquarters)
Al. Jerozolimskie 142A, 
02-305 Warszawa

Contact for Passengers

For your comfort and efficiency of services, please direct messages to the company responsible for the specific area of activity.

For reports regarding the quality of services provided at  railway stations managed by PKP S.A., please use the contact form or address: This email address is being protected from spambots. You need JavaScript enabled to view it.

PKP S.A. does not provide transport services - PKP Intercity company provides long-distance passenger and foreign transport services

PKP Intercity hotline for matters related to  passenger transport and ticket purchase (at ticket counters, from conductors, via the  www.intercity.pl website)
703 200 200 (Hotline for subscribers of fixed and mobile networks) Fee per minute of connection is PLN 1.29 brutto. The service is provided by "PKP Intercity" S.A. 
+48 22 391 97 57 (Hotline for foreign network subscribers and for international calls) The cost of connection in accordance with the operator's tariff. 
The numbers are available 24 hours a day, 7 days a week.

If you want to contact another railway company operating in Poland, their list with contacts can be found  here

 For people with limited mobility it is possible to report the need of help only to move around the station area by calling in advance at 22 474 13 13 or by e-mail to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.

To contact PKP Polskich Linii Kolejowych S.A. for topics related to railway infrastructure, platforms, megaphone announcements and passenger information use the form